AluDraw Solutions was struggling with managing their customer support services due to an increasing volume of customer queries. The company decided to implement Deskhero to automate their ticket management and improve their response times.
Deskhero's AI capabilities allowed AluDraw Solutions to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. The AI used this data to suggest relevant responses to customer inquiries, significantly reducing the time taken to resolve issues.
The AI also enhanced the company's search results, making it easier for the support team to find relevant information. This feature improved the efficiency of the support team and increased customer satisfaction.
AluDraw Solutions also used Deskhero's REST API to integrate the platform with their existing systems. This integration allowed the company to fully leverage the benefits of Deskhero without disrupting their current operations.
Overall, Deskhero's advanced AI capabilities have greatly improved AluDraw Solutions' customer support services. The company has seen a significant reduction in the number of unresolved tickets and an increase in customer satisfaction.
How does Deskhero's AI suggest relevant responses to customer inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant responses to customer inquiries. This helps to speed up the resolution process.
How does the AI enhance search results?
The AI analyzes the data from various sources to enhance the search results, making it easier for the support team to find relevant information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems.
* This article provides an example of how a fictive company in the Aluminum Wire Cold Drawing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
