Alumni United manages a large number of inquiries and requests from its members daily. They use Deskhero's ticket management system to efficiently handle these requests. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest possible solutions, significantly reducing the time spent on each ticket.
With Deskhero's custom fields and user groups, Alumni United can categorize its members based on their needs and preferences. The AI uses this information to provide personalized responses, improving member satisfaction and engagement.
The association also utilizes Deskhero's website scraping feature to gather relevant information from various sources. This data is used by the AI to enhance the search results and provide more accurate and comprehensive responses.
Alumni United has also integrated Deskhero's REST API into their system, allowing them to seamlessly connect their existing applications and services with Deskhero. This integration further enhances the efficiency and effectiveness of their support services.
Overall, Deskhero's advanced AI capabilities have enabled Alumni United to improve their support services, increase member engagement, and reduce operational costs.
How does Deskhero's AI improve ticket management?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest possible solutions, significantly reducing the time spent on each ticket.
How does Deskhero's AI personalize responses?
Deskhero's AI uses the information from custom fields and user groups to provide personalized responses, improving user satisfaction and engagement.
How does Deskhero's website scraping feature enhance the search results?
Deskhero's website scraping feature gathers relevant information from various sources. This data is used by the AI to enhance the search results and provide more accurate and comprehensive responses.
* This article provides an example of how a fictive company in the Alumni Associations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
