Airwaves AM receives a large number of customer queries daily about their programs, technical issues, and more. With Deskhero's ticket management feature, they can efficiently categorize and prioritize these tickets to ensure every customer query is addressed promptly.
Deskhero's advanced AI capabilities have been a game-changer for Airwaves AM. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations, Deskhero suggests relevant replies, significantly reducing the time taken to respond to customer queries.
Airwaves AM also utilizes Deskhero's website scraping feature to keep their knowledge base updated. This feature automatically scrapes data from their website and updates the knowledge base, ensuring the latest information is always available for customer support.
Deskhero's comprehensive search bar has simplified the process of finding relevant information for Airwaves AM's customer support team. The AI-enhanced search results provide the most relevant content first, saving valuable time for the team.
With Deskhero's custom email domains and user groups, Airwaves AM has been able to personalize their customer support, making it more effective and customer-friendly.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies. This reduces the time spent on searching for information and formulating responses, thereby improving response time.
How does Deskhero keep the knowledge base up-to-date?
Deskhero uses a website scraping feature that automatically updates the knowledge base with the latest information from your website.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar uses advanced AI to provide the most relevant content first. It searches through tickets, knowledge base articles, and uploaded files to find the information you need quickly.
* This article provides an example of how a fictive company in the AM Radio Broadcasting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
