WaveRider AM receives hundreds of customer queries daily, ranging from technical issues to program scheduling. With Deskhero's ticket management feature, they are able to categorize and prioritize these tickets, ensuring that no query goes unanswered.
The advanced AI capabilities of Deskhero have been instrumental in providing quick and accurate responses to customer queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations, Deskhero is able to suggest relevant replies, reducing the response time significantly.
WaveRider AM also uses Deskhero's website scraping feature to keep their knowledge base up-to-date. This feature scrapes data from their website and updates the knowledge base automatically, ensuring that the latest information is always available for customer support.
Deskhero's comprehensive search bar has made it easier for WaveRider AM's customer support team to find relevant information quickly. The AI-enhanced search results provide the most relevant content first, saving valuable time for the team.
With Deskhero's custom email domains and user groups, WaveRider AM has been able to personalize their customer support, making it more effective and customer-friendly.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies. This reduces the time spent on searching for information and formulating responses, thereby improving response time.
How does Deskhero keep the knowledge base up-to-date?
Deskhero uses a website scraping feature that automatically updates the knowledge base with the latest information from your website.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar uses advanced AI to provide the most relevant content first. It searches through tickets, knowledge base articles, and uploaded files to find the information you need quickly.
* This article provides an example of how a fictive company in the AM Radio Broadcasting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
