Rapid Response Ambulance Services, a leading provider of emergency medical services, was struggling with an increasing volume of customer inquiries and complaints. They needed a solution that could not only manage these tickets efficiently but also provide quick, accurate responses.
By implementing Deskhero, Rapid Response was able to automate their ticket management process. The platform's AI capabilities were used to categorize and prioritize tickets based on their content, reducing the workload for their customer support team.
Deskhero's AI also enhanced the search functionality of their knowledge base. By leveraging OpenAI embeddings from previous tickets and uploaded files, the platform was able to suggest relevant articles and resources to customers, reducing the need for human intervention.
In addition, Deskhero's AI was used to generate suggested replies for customer support agents. This feature not only improved the speed of responses but also ensured their consistency and accuracy.
Overall, Deskhero's AI capabilities have enabled Rapid Response to provide superior customer support, resulting in increased customer satisfaction and reduced operational costs.
How has Deskhero's AI improved the speed of responses?
Deskhero's AI uses OpenAI embeddings to generate suggested replies based on the content of the ticket and relevant knowledge base articles. This allows customer support agents to respond more quickly and accurately to inquiries.
How does Deskhero's AI enhance the search functionality of the knowledge base?
Deskhero's AI uses OpenAI embeddings from previous tickets and uploaded files to suggest relevant articles and resources to customers. This reduces the need for customers to search through the entire knowledge base, making it easier for them to find the information they need.
How does Deskhero's AI help in managing tickets?
Deskhero's AI categorizes and prioritizes tickets based on their content. This helps in efficient ticket management and reduces the workload for the customer support team.
* This article provides an example of how a fictive company in the Ambulance Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
