RapidRescue deals with numerous support tickets daily, including emergency dispatch requests and general inquiries. The company employs Deskhero's ticket management feature to efficiently categorize and handle these tickets. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, drastically improving the response time.
RapidRescue uses Deskhero's AI-powered comprehensive search bar to swiftly locate pertinent information from their structured data lists, custom fields, and knowledge base. This feature allows them to deliver precise information to their customers without delay.
RapidRescue also takes advantage of Deskhero's website scraping feature to maintain their knowledge base with the most recent information from relevant medical websites. The AI capabilities of Deskhero analyze this scraped data to enhance search results and reply suggestions.
The REST API of Deskhero enables RapidRescue to integrate their existing systems with the platform, ensuring smooth data exchange. This integration further boosts the efficiency of their helpdesk services.
In conclusion, Deskhero's advanced AI capabilities have empowered RapidRescue to offer quicker and more accurate support to their customers, enhancing customer satisfaction and confidence in their services.
How does Deskhero's AI capabilities enhance ticket management?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new tickets. This feature drastically improves the efficiency of ticket management.
How does RapidRescue maintain their knowledge base?
RapidRescue uses Deskhero's website scraping feature to scrape relevant information from medical websites. The AI capabilities of Deskhero analyze this data to enhance their knowledge base.
How does RapidRescue integrate their existing systems with Deskhero?
RapidRescue uses Deskhero's REST API to integrate their existing systems with the platform. This integration ensures smooth data exchange between the systems.
* This article provides an example of how a fictive company in the Ambulance Transports industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
