LifeLine receives a multitude of support tickets every day, from booking inquiries to emergency dispatch requests. The company uses Deskhero's ticket management feature to efficiently organize these tickets. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the response time.
With Deskhero's AI-powered comprehensive search bar, LifeLine's support team can quickly find relevant information from their structured data lists, custom fields, and knowledge base. This feature enables them to provide accurate information to customers promptly.
LifeLine also leverages Deskhero's website scraping feature to keep their knowledge base updated with the latest information from relevant medical websites. The AI capabilities of Deskhero analyze this scraped data to enhance search results and reply suggestions.
The REST API of Deskhero allows LifeLine to integrate their existing systems with the platform, ensuring seamless data exchange. This integration further enhances the efficiency of their support process.
Overall, Deskhero's advanced AI capabilities have enabled LifeLine to provide faster and more accurate support to their customers, improving customer satisfaction and trust in their services.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new tickets. This feature significantly reduces the time taken to respond to a ticket.
How does LifeLine keep their knowledge base updated?
LifeLine uses Deskhero's website scraping feature to scrape relevant information from medical websites. The AI capabilities of Deskhero analyze this data to enhance their knowledge base.
How does LifeLine integrate their existing systems with Deskhero?
LifeLine uses Deskhero's REST API to integrate their existing systems with the platform. This integration ensures seamless data exchange between the systems.
* This article provides an example of how a fictive company in the Ambulance Transports industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
