MediQuick Ambulatory Services, a leading provider of ambulatory health care services, was facing challenges in managing their growing volume of customer support tickets. They needed a solution that could help them manage and respond to queries more efficiently.
With Deskhero, MediQuick was able to leverage advanced AI capabilities to automate their ticket management process. The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies. This has significantly reduced the time taken to respond to customer queries.
Deskhero's AI also enhances the search results within the platform. When a customer support agent searches for information, the AI system uses the same embeddings to provide the most relevant results. This has improved the accuracy of responses and reduced the time taken to find information.
Furthermore, MediQuick has utilized Deskhero's website scraping feature to automatically update their knowledge base with the latest information from their website. This ensures that their customer support team always has the most up-to-date information at their fingertips.
Overall, Deskhero's advanced AI capabilities have transformed MediQuick's customer support process, leading to improved efficiency and higher patient satisfaction.
How has Deskhero improved the efficiency of MediQuick's customer support?
Deskhero's AI capabilities have automated the ticket management process, reducing the time taken to respond to customer queries. It also enhances search results, improving the accuracy of responses and reducing the time taken to find information.
How does Deskhero ensure that the customer support team has the most up-to-date information?
Deskhero's website scraping feature automatically updates the knowledge base with the latest information from MediQuick's website. This ensures that the customer support team always has the most current information.
What impact has Deskhero had on patient satisfaction?
By improving the efficiency and accuracy of customer support, Deskhero has led to higher patient satisfaction at MediQuick.
* This article provides an example of how a fictive company in the Ambulatory Health Care Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
