RapidCare Walk-in Clinics, a network of ambulatory clinics, was struggling with an inefficient patient support system. They were looking for a solution to manage their increasing volume of patient queries and improve their response times.
By implementing Deskhero, RapidCare was able to utilize its advanced AI capabilities to automate their ticket management process. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies. This has drastically reduced the time taken to respond to patient queries.
Deskhero's AI also enhances the search results within the platform. When a patient support agent searches for information, the AI system uses the same embeddings to provide the most relevant results. This has improved the accuracy of responses and reduced the time taken to find information.
Additionally, RapidCare has used Deskhero's website scraping feature to automatically update their knowledge base with the latest information from their website. This ensures that their patient support team always has the most up-to-date information.
Overall, Deskhero's advanced AI capabilities have revolutionized RapidCare's patient support system, leading to improved efficiency and increased patient engagement.
How has Deskhero improved the efficiency of RapidCare's patient support?
Deskhero's AI capabilities have automated the ticket management process, reducing the time taken to respond to patient queries. It also enhances search results, improving the accuracy of responses and reducing the time taken to find information.
How does Deskhero ensure that the patient support team has the most up-to-date information?
Deskhero's website scraping feature automatically updates the knowledge base with the latest information from RapidCare's website. This ensures that the patient support team always has the most current information.
What impact has Deskhero had on patient engagement?
By improving the efficiency and accuracy of patient support, Deskhero has led to increased patient engagement at RapidCare.
* This article provides an example of how a fictive company in the Ambulatory Health Care Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
