Precious Timepieces receives a high volume of customer inquiries related to product specifications, pricing, and availability. They use Deskhero's ticket management system to handle these inquiries efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, reducing the time taken to respond to customers.
The company also leverages Deskhero's AI capabilities to generate knowledge base articles from uploaded files such as product catalogs and user manuals. This has enriched their self-service portal, allowing customers to find answers quickly without contacting support.
Deskhero's AI-powered search bar has improved the accuracy of search results on Precious Timepieces' website. By using OpenAI Embeddings from previous tickets and scraped website data, the search results are more relevant, enhancing the user experience.
Additionally, the AI capabilities of Deskhero have automated routine tasks such as inventory updates and order tracking. This has allowed the support team to focus on more complex issues, improving overall productivity.
In summary, Deskhero's advanced AI capabilities have significantly improved Precious Timepieces' customer service operations, leading to increased customer satisfaction and sales.
How does Deskhero's AI capabilities reduce response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to incoming queries, significantly reducing the time taken to respond to customers.
How does Deskhero enhance the self-service portal?
Deskhero can generate knowledge base articles from uploaded files such as product catalogs and user manuals. This enriches the self-service portal by providing customers with more resources to find answers on their own.
How does Deskhero's AI improve the accuracy of search results?
Deskhero's AI-powered search bar uses OpenAI Embeddings from previous tickets and scraped website data to provide more relevant search results, enhancing the user experience.
* This article provides an example of how a fictive company in the Ambulatory Retail Sale of Jewelry, Watches, and Precious Stones industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
