Stellar Stones handles a multitude of customer inquiries daily, ranging from product information, order status, to return policies. They use Deskhero's ticket management system to efficiently manage these queries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the response time.
The company also uses Deskhero's AI capabilities to generate knowledge base articles from uploaded files such as product guides and policies. This feature has improved their self-service portal, enabling customers to find solutions quickly without needing to contact support.
Deskhero's AI-powered search bar has been instrumental in improving the accuracy of search results on Stellar Stones' website. By leveraging OpenAI Embeddings from previous tickets and scraped website data, the search results are more relevant, leading to an improved user experience.
Moreover, the AI capabilities of Deskhero have been used to automate routine tasks such as order status updates and return processing. This has allowed the support team to focus on more complex issues, improving overall productivity.
In conclusion, Deskhero's advanced AI capabilities have revolutionized Stellar Stones' customer support operations, resulting in improved efficiency and customer satisfaction.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to incoming queries, significantly reducing the time taken to respond to customers.
How does Deskhero enhance the self-service portal?
Deskhero can generate knowledge base articles from uploaded files such as product guides and policies. This enhances the self-service portal by providing customers with more resources to find solutions on their own.
How does Deskhero's AI improve the accuracy of search results?
Deskhero's AI-powered search bar leverages OpenAI Embeddings from previous tickets and scraped website data to provide more relevant search results, leading to an improved user experience.
* This article provides an example of how a fictive company in the Ambulatory Retail Sale of Jewelry, Watches, and Precious Stones industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
