ActiveEdge uses Deskhero's AI capabilities to manage their customer support tickets efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, reducing the workload of their support team and ensuring quick and accurate responses.
ActiveEdge also leverages Deskhero's custom email domains and user groups features to provide personalized support to their customers. This not only improves their customer service but also helps build strong relationships with their customers.
Deskhero's website scraping feature allows ActiveEdge to keep their knowledge base updated with the latest product information. The AI then uses this information to enhance search results, making it easier for customers to find the products they're looking for.
ActiveEdge integrates their existing systems with Deskhero through the platform's REST API. This allows them to manage all customer support activities from one place, simplifying their operations and improving efficiency.
Finally, ActiveEdge uses Deskhero's kanban board to track the progress of each customer inquiry. This provides them with a clear overview of their customer support operations, helping them identify areas for improvement.
How does Deskhero's AI help manage customer support tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This reduces the workload of the support team and ensures quick and accurate responses.
How does ActiveEdge use Deskhero's custom email domains and user groups features?
ActiveEdge uses Deskhero's custom email domains and user groups features to provide personalized support to their customers. This not only improves their customer service but also helps build strong relationships with their customers.
What is the benefit of integrating existing systems with Deskhero?
Integrating existing systems with Deskhero through the platform's REST API allows ActiveEdge to manage all customer support activities from one place. This simplifies their operations and improves efficiency.
* This article provides an example of how a fictive company in the Ambulatory Retail Sale of Sports Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
