Toyland Express receives hundreds of customer queries each day, ranging from product availability to shipping details. With Deskhero's advanced AI capabilities, they are able to efficiently manage these tickets. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's AI also enhances the search results on Toyland Express's helpdesk. When a customer searches for a query, the AI uses the embeddings to find relevant content from the knowledge base, previous tickets, and even scraped website data. This ensures that customers can quickly find the information they need without having to wait for a support agent.
The company also uses Deskhero's AI to maintain their knowledge base. The AI can generate articles from Word, PowerPoint, and PDF files, making it easy for Toyland Express to keep their knowledge base up-to-date with the latest product information and policies.
Deskhero's custom fields and structured data lists allow Toyland Express to organize their tickets and user groups effectively. This, combined with the AI's ability to suggest replies based on past tickets, ensures that no customer query goes unanswered.
Overall, Deskhero's advanced AI capabilities have allowed Toyland Express to provide efficient and accurate customer support, improving their customer satisfaction rates.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This significantly reduces the time taken to respond to customer queries.
How does Deskhero's AI enhance search results?
When a customer searches for a query, Deskhero's AI uses the embeddings to find relevant content from the knowledge base, previous tickets, and scraped website data. This ensures that customers can quickly find the information they need.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI can generate articles from Word, PowerPoint, and PDF files, making it easy to keep the knowledge base up-to-date with the latest product information and policies.
* This article provides an example of how a fictive company in the Ambulatory Retail Sale of Toys and Hobby Goods industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
