Hobby Haven receives a large number of customer queries daily, related to product specifications, availability, and shipping. With Deskhero's AI capabilities, they are able to manage these queries efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, drastically reducing the response time.
The AI also enhances Hobby Haven's search functionality. When a customer searches for a query, the AI uses the embeddings to find relevant content from the knowledge base, previous tickets, and scraped website data. This ensures that customers can find the information they need quickly and accurately.
Hobby Haven also uses Deskhero's AI to maintain their knowledge base. The AI generates articles from Word, PowerPoint, and PDF files, making it easy for the company to keep their knowledge base updated with the latest product information and policies.
Deskhero's custom fields and structured data lists allow Hobby Haven to effectively organize their tickets and user groups. Combined with the AI's ability to suggest replies based on past tickets, this ensures that every customer query is addressed promptly and accurately.
Overall, Deskhero's advanced AI capabilities have enabled Hobby Haven to provide efficient and accurate customer support, leading to improved customer satisfaction rates.
How does Deskhero's AI improve response times at Hobby Haven?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This drastically reduces the response time to customer queries.
How does Deskhero's AI enhance search results at Hobby Haven?
When a customer searches for a query, Deskhero's AI uses the embeddings to find relevant content from the knowledge base, previous tickets, and scraped website data. This ensures that customers can find the information they need quickly and accurately.
How does Deskhero's AI help in maintaining the knowledge base at Hobby Haven?
Deskhero's AI generates articles from Word, PowerPoint, and PDF files, making it easy for Hobby Haven to keep their knowledge base updated with the latest product information and policies.
* This article provides an example of how a fictive company in the Ambulatory Retail Sale of Toys and Hobby Goods industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
