AmmoMaster Inc has a vast repository of knowledge resources including safety manuals, product specifications, and troubleshooting guides. With Deskhero's advanced AI capabilities, the company has been able to manage these resources more effectively and make them easily accessible to both the support team and customers.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to categorize and index the knowledge resources. This has made it easier for the support team to find the information they need and for customers to get accurate answers to their queries.
Deskhero's AI also generates suggested replies for the customer support team. These suggestions are based on the context of the query and the information available in the system. This feature has not only improved the speed of response but also its accuracy, leading to increased customer satisfaction.
The company also uses the REST API provided by Deskhero to integrate the platform with their existing systems. This seamless integration has made it easier for the support team to access all necessary information from one place.
Overall, the use of Deskhero's advanced AI capabilities has enabled AmmoMaster Inc to manage their knowledge resources more effectively, leading to improved customer support and increased operational efficiency.
How has Deskhero's AI improved knowledge management at AmmoMaster Inc?
Deskhero's AI uses OpenAI Embeddings to categorize and index knowledge resources, making them easily accessible to the support team and customers.
How does Deskhero's AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of the query and suggest the most appropriate response.
How does AmmoMaster Inc integrate Deskhero with their existing systems?
AmmoMaster Inc uses the REST API provided by Deskhero to seamlessly integrate the platform with their existing systems.
* This article provides an example of how a fictive company in the Ammunition and explosives production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
