Target Tech receives a high volume of customer queries and complaints daily. To manage this effectively, they use Deskhero's advanced AI capabilities to automate the process of sorting and responding to these tickets.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This not only reduces the response time but also ensures that the responses are accurate and helpful.
Target Tech also uses Deskhero's kanban board feature to visualize their workflow and track the progress of each ticket. This helps them identify bottlenecks and improve their processes.
Additionally, the company uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless workflow. This allows them to track and analyze customer support metrics, helping them improve their services.
Overall, Deskhero's advanced AI capabilities have enabled Target Tech to provide faster and more efficient customer support, leading to increased customer satisfaction.
How has Deskhero improved Target Tech's response time?
Deskhero's AI capabilities generate suggested replies based on previous tickets and knowledge base articles, significantly reducing the time taken to respond to customer queries.
How does Target Tech use Deskhero's kanban board feature?
Target Tech uses Deskhero's kanban board feature to visualize their workflow and track the progress of each ticket, helping them identify bottlenecks and improve their processes.
How does Target Tech integrate Deskhero with their existing systems?
Target Tech uses Deskhero's REST API to integrate the platform with their existing systems, allowing them to track and analyze customer support metrics in real-time.
* This article provides an example of how a fictive company in the Ammunition Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
