Precision Pro receives numerous customer queries and complaints every day. With Deskhero's advanced AI capabilities, they have been able to automate the process of sorting and responding to these tickets, significantly reducing the workload of their customer support team.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content and generate suggested replies. This not only speeds up the response time but also ensures that the responses are accurate and helpful.
Precision Pro also uses Deskhero's user groups feature to assign tickets to the most suitable team member, ensuring that each ticket is handled by an expert in that particular area. This has resulted in higher resolution rates and improved customer satisfaction.
Additionally, the company uses Deskhero's REST API to integrate the platform with their existing systems, allowing them to track and analyze customer support metrics in real-time.
Overall, Deskhero's advanced AI capabilities have helped Precision Pro provide faster and more efficient helpdesk services, leading to a significant increase in customer satisfaction.
How has Deskhero improved Precision Pro's customer support efficiency?
Deskhero's AI capabilities automate the process of sorting and responding to tickets, reducing the workload of the customer support team and speeding up the response time.
How does Precision Pro use Deskhero's user groups feature?
Precision Pro uses Deskhero's user groups feature to assign tickets to the most suitable team member, ensuring that each ticket is handled by an expert in that particular area.
How does Precision Pro integrate Deskhero with their existing systems?
Precision Pro uses Deskhero's REST API to integrate the platform with their existing systems, allowing them to track and analyze customer support metrics in real-time.
* This article provides an example of how a fictive company in the Ammunition Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
