Bullseye Ammunition receives hundreds of customer queries daily, ranging from product inquiries to technical issues. Using Deskhero's AI capabilities, they have been able to automate the process of sorting and responding to these tickets. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies, significantly reducing the response time.
Deskhero's AI also enhances the search results on Bullseye's knowledge base. By understanding the context of the search query, it provides more relevant results, improving the user experience and reducing the number of support tickets.
The company also uses Deskhero's custom fields feature to categorize tickets based on the type of ammunition or the specific issue. This makes it easier for the support team to prioritize and manage tickets.
Furthermore, Bullseye uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless workflow. This allows them to track and analyze customer support metrics, helping them improve their services.
Overall, Deskhero's advanced AI capabilities have enabled Bullseye Ammunition to provide faster and more efficient customer support, leading to increased customer satisfaction.
How has Deskhero improved Bullseye's response time?
Deskhero's AI capabilities generate suggested replies based on previous tickets and knowledge base articles, significantly reducing the time taken to respond to customer queries.
How does Deskhero enhance the search results on Bullseye's knowledge base?
Deskhero's AI understands the context of the search query and provides more relevant results, improving the user experience.
How does Bullseye use Deskhero's custom fields feature?
Bullseye uses Deskhero's custom fields feature to categorize tickets based on the type of ammunition or the specific issue, making it easier for the support team to manage tickets.
* This article provides an example of how a fictive company in the Ammunition Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
