ThrillWorld receives thousands of queries daily from customers regarding ticket bookings, park facilities, safety measures, and more. Managing these queries was a challenge until they adopted Deskhero. The platform's ticket management feature helped them organize customer requests efficiently, improving their response time significantly.
With Deskhero's advanced AI capabilities, ThrillWorld leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like park policies and manuals. The AI then uses this data to generate suggested replies, making the process faster and more efficient.
The AI also enhances the search results on ThrillWorld's helpdesk. When a customer searches for information, the AI uses the embeddings to find the most relevant content, providing accurate and helpful results.
ThrillWorld also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. This ensures that the AI always has the most current data to work with when generating responses or enhancing search results.
Overall, Deskhero's advanced AI capabilities have transformed ThrillWorld's customer support, making it more efficient and effective.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing the time it takes to respond to customer queries.
How does the AI enhance search results?
When a customer searches for information, the AI uses the embeddings to find the most relevant content, providing accurate and helpful results.
How does Deskhero keep the knowledge base updated?
Deskhero uses a website scraping feature to gather the latest information from your website, ensuring that the AI always has the most current data to work with.
* This article provides an example of how a fictive company in the Amusement and Recreation Activities: industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
