AquaFun receives numerous customer queries regarding ticket prices, park rules, safety measures, and more. Handling these queries efficiently was a challenge until they implemented Deskhero. The platform's ticket management system allowed them to organize and prioritize customer requests effectively.
Deskhero's advanced AI capabilities have been a game-changer for AquaFun. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like safety manuals, the AI generates suggested replies, making the process quicker and more efficient.
The AI also enhances the search results on AquaFun's helpdesk. When a customer searches for information, the AI uses the embeddings to find the most relevant content, providing accurate and helpful results.
AquaFun also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. This ensures that the AI always has the most current data to work with when generating responses or enhancing search results.
Overall, Deskhero's advanced AI capabilities have revolutionized AquaFun's helpdesk services, making them more efficient and customer-friendly.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing the time it takes to respond to customer queries.
How does the AI enhance search results?
When a customer searches for information, the AI uses the embeddings to find the most relevant content, providing accurate and helpful results.
How does Deskhero keep the knowledge base updated?
Deskhero uses a website scraping feature to gather the latest information from your website, ensuring that the AI always has the most current data to work with.
* This article provides an example of how a fictive company in the Amusement and Recreation Activities: industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
