ThrillSeeker Theme Park receives thousands of customer tickets daily, ranging from inquiries about park attractions to complaints about services. The company uses Deskhero's ticket management system to handle this high volume of tickets efficiently.
Deskhero's advanced AI capabilities play a crucial role in managing these tickets. The AI leverages OpenAI embeddings from previous tickets to generate suggested replies, speeding up response times and ensuring consistency in the responses.
The AI also enhances the search function, making it easier for ThrillSeeker's customer support team to find relevant information quickly. This is particularly useful when dealing with complex customer queries that require detailed responses.
ThrillSeeker also uses Deskhero's Kanban board feature to visually track the progress of each ticket. This helps the team stay organized and ensures that no ticket is overlooked.
Overall, Deskhero's AI capabilities have greatly improved the efficiency of ThrillSeeker's ticket management, leading to higher customer satisfaction rates.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets to generate suggested replies. These suggestions are then sent through OpenAI's ChatGPT to ensure they are coherent and contextually appropriate.
How does Deskhero's AI enhance the search function?
The AI uses OpenAI embeddings to find relevant content based on the search query. This makes it easier for users to find the information they need quickly and accurately.
How does ThrillSeeker use Deskhero's Kanban board feature?
ThrillSeeker uses the Kanban board to visually track the progress of each ticket. This helps the team stay organized and ensures that no ticket is overlooked.
* This article provides an example of how a fictive company in the Amusement arcades and amusement parks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
