FunWorld Amusement Park receives a high volume of customer queries daily, ranging from ticketing issues to inquiries about park attractions. The company uses Deskhero's ticket management system to organize these inquiries, enabling them to efficiently track and resolve customer issues.
Deskhero's advanced AI capabilities play a crucial role in managing this workload. The AI leverages OpenAI embeddings from previous tickets and knowledge base articles to generate suggested replies. This not only speeds up response times but also ensures consistency and accuracy in the responses.
The AI also enhances search results, making it easier for FunWorld's customer support team to find relevant information quickly. This is particularly useful when dealing with complex or unusual customer queries that require detailed responses.
FunWorld also uses Deskhero's custom fields and user groups features to categorize tickets and assign them to the right team members. This further streamlines the process and ensures that each query is handled by the most qualified person.
Overall, Deskhero's AI capabilities have significantly improved the efficiency and effectiveness of FunWorld's customer support services, leading to higher customer satisfaction rates.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other data to generate suggested replies. These suggestions are then sent through OpenAI's ChatGPT to ensure they are coherent and contextually appropriate.
How does Deskhero's AI enhance search results?
The AI uses OpenAI embeddings to find relevant content based on the search query. This makes it easier for users to find the information they need quickly and accurately.
How does FunWorld use Deskhero's custom fields and user groups features?
FunWorld uses these features to categorize tickets and assign them to the right team members. This helps streamline the process and ensures that each query is handled by the most qualified person.
* This article provides an example of how a fictive company in the Amusement arcades and amusement parks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
