ThrillBites receives a high volume of customer inquiries on a daily basis, ranging from food allergies concerns to special dietary requests. With Deskhero's advanced AI capabilities, they can now automate the process of responding to these queries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to find relevant content.
The AI then sends this content through OpenAI's ChatGPT to generate suggested replies. This reduces the time spent by customer service representatives on each ticket and allows them to handle more queries in a day.
Deskhero's AI also enhances the search results on ThrillBites' helpdesk. When customers search for information, the AI uses the embeddings to provide the most relevant results. This reduces the number of tickets generated as customers can find the information they need more easily.
ThrillBites also uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI scrapes their website for any new information and automatically updates the knowledge base. This ensures that the AI always has the most current information when generating responses or enhancing search results.
Overall, Deskhero's AI capabilities have significantly improved ThrillBites' customer service efficiency and customer satisfaction.
How does Deskhero's AI generate responses to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When customers search for information on the helpdesk, Deskhero's AI uses the embeddings to provide the most relevant results. This helps customers find the information they need more easily.
How does Deskhero keep the knowledge base up-to-date?
Deskhero uses a website scraping feature to automatically update the knowledge base with any new information from the company's website.
* This article provides an example of how a fictive company in the Amusement Park Food Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
