FunFeast deals with a large number of customer support tickets every day. These tickets range from complaints about food quality to requests for special meals. With Deskhero's advanced AI capabilities, FunFeast can now manage these tickets more effectively.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content for each ticket. This content is then sent through OpenAI's ChatGPT to generate suggested replies, reducing the time it takes to respond to each ticket.
Deskhero's AI also helps FunFeast prioritize their tickets. It uses the embeddings to determine the urgency and importance of each ticket, allowing the customer support team to focus on the most critical issues first.
FunFeast also uses Deskhero's kanban board feature to track the progress of each ticket. The AI can automatically move tickets between different stages based on the actions taken, keeping the board up-to-date at all times.
By leveraging Deskhero's AI capabilities, FunFeast has been able to improve their ticket management process, leading to faster response times and higher customer satisfaction.
How does Deskhero's AI help manage customer support tickets?
Deskhero's AI uses OpenAI Embeddings to find relevant content for each ticket and generates suggested replies. It also helps prioritize tickets based on their urgency and importance.
How does Deskhero's kanban board feature work?
The kanban board feature allows you to track the progress of each ticket. The AI can automatically move tickets between different stages based on the actions taken.
How has Deskhero improved FunFeast's customer support?
By using Deskhero's AI capabilities, FunFeast has been able to manage their tickets more effectively, leading to faster response times and higher customer satisfaction.
* This article provides an example of how a fictive company in the Amusement Park Food Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
