JoyEats has a comprehensive knowledge base that includes information about their menu items, allergen information, and special dietary options. However, managing this knowledge base and keeping it up-to-date was a challenge. With Deskhero's advanced AI capabilities, JoyEats can now manage their knowledge base more efficiently.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to update the knowledge base, ensuring that it always has the most current and accurate information.
JoyEats also uses Deskhero's website scraping feature to automatically add any new information from their website to the knowledge base. This saves the customer support team the time and effort of manually updating the knowledge base.
When customers search the knowledge base, Deskhero's AI uses the embeddings to provide the most relevant results. This reduces the number of tickets generated as customers can find the information they need more easily.
By leveraging Deskhero's AI capabilities, JoyEats has been able to improve their knowledge base management and provide better customer support.
How does Deskhero's AI manage the knowledge base?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This content is then used to update the knowledge base.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically adds any new information from the company's website to the knowledge base, saving the customer support team the time and effort of manual updates.
How does Deskhero's AI enhance search results in the knowledge base?
When customers search the knowledge base, Deskhero's AI uses the embeddings to provide the most relevant results. This helps customers find the information they need more easily.
* This article provides an example of how a fictive company in the Amusement Park Food Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
