RollerCoaster Solutions deals with a high volume of service requests each day. Using Deskhero's AI-powered ticket management system, the company can efficiently categorize and prioritize these tickets, leading to faster response times and improved customer satisfaction.
The company also leverages Deskhero's AI capabilities to generate suggested replies for common issues. This reduces the burden on the support team and ensures that customers receive accurate and helpful responses.
RollerCoaster Solutions has a comprehensive knowledge base consisting of various documents such as manuals, policies, and presentations. With Deskhero's AI, the team can quickly find relevant information from these documents, increasing efficiency and productivity.
Furthermore, the company uses Deskhero's website scraping feature to keep up with the latest industry trends and technologies. This helps them maintain a competitive edge and provide top-notch services to their clients.
Lastly, RollerCoaster Solutions uses Deskhero's REST API to integrate the platform with their existing systems, providing a smooth user experience for their staff.
How does Deskhero's AI help in managing service requests?
Deskhero's AI categorizes and prioritizes service requests, leading to faster response times. It also suggests replies for common issues, ensuring customers receive accurate and helpful responses.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to quickly find relevant information, increasing efficiency and productivity.
What is the benefit of Deskhero's website scraping feature?
Website scraping allows the company to keep up with the latest industry trends and technologies, helping them maintain a competitive edge.
* This article provides an example of how a fictive company in the Amusement Park Maintenance/Repair Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
