ThrillWorld Maintenance receives hundreds of service requests daily, which used to be a daunting task to manage manually. With Deskhero's AI-powered ticket management system, the company can now automatically categorize and prioritize tickets based on their urgency and type of issue. This has significantly reduced response times and improved customer satisfaction.
The company also utilizes Deskhero's AI capabilities to generate suggested replies for common issues. By leveraging OpenAI embeddings from previous tickets and knowledge base articles, the system can provide accurate and helpful responses, reducing the workload on the support team.
ThrillWorld Maintenance has a vast knowledge base consisting of manuals, policies, and presentations. Before implementing Deskhero, finding relevant information was time-consuming. Now, with Deskhero's advanced search bar powered by AI, the team can quickly find the information they need, improving efficiency and productivity.
Deskhero's AI capabilities also extend to website scraping. The company uses this feature to stay updated on the latest industry trends and technologies, ensuring they provide the best possible service to their clients.
Finally, ThrillWorld Maintenance uses Deskhero's REST API to integrate the platform with their existing systems, providing a seamless user experience for their staff.
How does Deskhero's AI help in ticket management?
Deskhero's AI categorizes and prioritizes tickets based on their urgency and type of issue. It also suggests replies for common issues, reducing the workload on the support team.
How does Deskhero's AI enhance the search function?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to provide accurate and relevant search results.
What is the benefit of Deskhero's website scraping feature?
Website scraping allows the company to stay updated on the latest industry trends and technologies, ensuring they provide the best possible service to their clients.
* This article provides an example of how a fictive company in the Amusement Park Maintenance/Repair Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
