FunRide Repairs receives numerous service requests and inquiries daily. To manage these efficiently, the company uses Deskhero's AI-powered ticket management system. This system categorizes and prioritizes tickets, ensuring that urgent matters are addressed promptly.
The company also uses Deskhero's AI capabilities to generate suggested replies for common issues. This not only reduces the workload on the support team but also ensures consistent and accurate responses to customers.
FunRide Repairs has an extensive knowledge base containing various documents like manuals, policies, and presentations. Using Deskhero's AI, the company can quickly locate relevant information from these documents, enhancing productivity and efficiency.
Additionally, the company uses Deskhero's website scraping feature to stay abreast of the latest industry developments. This helps them provide up-to-date and high-quality services to their clients.
Lastly, FunRide Repairs uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless user experience for their employees.
How does Deskhero's AI assist in managing customer inquiries?
Deskhero's AI categorizes and prioritizes customer inquiries, ensuring prompt responses. It also suggests replies for common issues, ensuring consistent and accurate responses.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to quickly locate relevant information, enhancing productivity and efficiency.
How does Deskhero's website scraping feature benefit the company?
The website scraping feature allows the company to stay updated on the latest industry developments, helping them provide up-to-date and high-quality services.
* This article provides an example of how a fictive company in the Amusement Park Maintenance/Repair Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
