ThrillWorld Merchandise uses Deskhero's AI capabilities to manage and categorize incoming tickets based on the content and urgency. This automated ticket management system allows the customer support team to prioritize and respond to queries more efficiently, improving customer satisfaction.
The AI also enhances the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This feature has significantly reduced the time spent by the support team in finding relevant information to resolve customer queries.
Deskhero's AI also generates suggested replies for the customer support team, based on the information gathered from previous tickets and the knowledge base. This not only speeds up the response time but also ensures consistency in the quality of responses.
ThrillWorld Merchandise also utilizes Deskhero's REST API to integrate the platform with their existing systems, creating a unified platform for all customer support activities.
Overall, Deskhero's advanced AI capabilities have enabled ThrillWorld Merchandise to provide faster, more efficient, and high-quality customer support, leading to improved customer satisfaction and loyalty.
How does Deskhero's AI categorize incoming tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the incoming tickets and categorize them based on their content and urgency. This allows the customer support team to prioritize and respond to the tickets more efficiently.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This provides more relevant and accurate search results, reducing the time spent by the support team in finding information.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies based on the information gathered from previous tickets and the knowledge base. This not only speeds up the response time but also ensures consistency in the quality of responses.
* This article provides an example of how a fictive company in the Amusement Park Merchandise Retail industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
