FunLand Souvenirs uses Deskhero's AI capabilities to automatically manage and sort incoming tickets. This allows the helpdesk team to focus on resolving issues rather than spending time on administrative tasks, improving efficiency and customer satisfaction.
The AI also enhances the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This has significantly improved the speed and accuracy of the helpdesk team in finding relevant information to resolve customer queries.
Deskhero's AI also generates suggested replies for the helpdesk team, based on the information gathered from previous tickets and the knowledge base. This feature has not only improved the response time but also ensured consistency in the quality of responses.
FunLand Souvenirs also utilizes Deskhero's REST API to integrate the platform with their existing systems, creating a seamless platform for all helpdesk activities.
Overall, Deskhero's advanced AI capabilities have enabled FunLand Souvenirs to provide faster, more efficient, and high-quality helpdesk services, leading to improved customer satisfaction and loyalty.
How does Deskhero's AI manage and sort incoming tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the incoming tickets and categorize them based on their content and urgency. This allows the helpdesk team to prioritize and respond to the tickets more efficiently.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This provides more relevant and accurate search results, improving the speed and accuracy of the helpdesk team in finding information.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies based on the information gathered from previous tickets and the knowledge base. This not only speeds up the response time but also ensures consistency in the quality of responses.
* This article provides an example of how a fictive company in the Amusement Park Merchandise Retail industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
