ThrillCo receives numerous inquiries daily from clients and customers regarding their amusement park designs and attractions. Using Deskhero's ticket management system, they can efficiently organize and prioritize these queries. The AI capabilities of Deskhero leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
The AI then sends this relevant content through OpenAI's ChatGPT to generate suggested replies. This feature has drastically reduced the time taken to respond to customer queries, thereby improving customer satisfaction.
Deskhero's AI also enhances search results, making it easier for ThrillCo's customer support team to find relevant information. This feature is particularly useful when dealing with complex technical queries that require detailed responses.
ThrillCo also uses Deskhero's custom fields and user groups features to categorize their customers and provide personalized support. The AI capabilities of Deskhero have made this process more efficient and accurate.
Overall, Deskhero's advanced AI capabilities have transformed ThrillCo's customer support and helpdesk services, making them more efficient and effective.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This content is then used to generate suggested replies, reducing the time taken to respond to customer queries.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources. This content is then used to enhance search results, making it easier for customer support teams to find the information they need.
Can Deskhero's AI personalize customer support?
Yes, Deskhero's AI can use custom fields and user groups to categorize customers and provide personalized support. This process is made more efficient and accurate by the AI's ability to find and use relevant content.
* This article provides an example of how a fictive company in the Amusement Park Ride and Attraction Design industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
