FunFactory deals with a large number of customer queries every day. With Deskhero's ticket management system, they can efficiently manage these queries. The platform's advanced AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
This relevant content is then sent through OpenAI's ChatGPT to generate suggested replies. This feature has drastically reduced FunFactory's response times, leading to increased customer satisfaction.
Deskhero's AI also enhances search results, making it easier for FunFactory's helpdesk team to find the information they need. This is especially useful when dealing with complex technical queries that require detailed responses.
FunFactory also uses Deskhero's custom fields and user groups features to classify their customers and provide personalized support. The AI capabilities of Deskhero have made this process more efficient and accurate.
Overall, Deskhero's advanced AI capabilities have significantly improved FunFactory's helpdesk services, making them faster and more accurate.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This content is then used to generate suggested replies, drastically reducing response times.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources. This content is then used to enhance search results, making it easier for helpdesk teams to find the information they need.
Can Deskhero's AI personalize helpdesk services?
Yes, Deskhero's AI can use custom fields and user groups to classify customers and provide personalized support. This process is made more efficient and accurate by the AI's ability to find and use relevant content.
* This article provides an example of how a fictive company in the Amusement Park Ride and Attraction Design industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
