RideMaster receives a high volume of customer queries every day. Using Deskhero's ticket management system, they can effectively manage these queries. The platform's advanced AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
This relevant content is then sent through OpenAI's ChatGPT to generate suggested replies. This feature has significantly reduced RideMaster's response times, leading to higher customer satisfaction.
Deskhero's AI also enhances search results, making it easier for RideMaster's customer service team to find the information they need. This is particularly useful when dealing with technical queries that require detailed responses.
RideMaster also uses Deskhero's custom fields and user groups features to segment their customers and provide personalized service. The AI capabilities of Deskhero have made this process more efficient and accurate.
Overall, Deskhero's advanced AI capabilities have greatly improved RideMaster's customer service, making it faster and more accurate.
How does Deskhero's AI reduce response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This content is then used to generate suggested replies, significantly reducing response times.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources. This content is then used to enhance search results, making it easier for customer service teams to find the information they need.
Can Deskhero's AI personalize customer service?
Yes, Deskhero's AI can use custom fields and user groups to segment customers and provide personalized service. This process is made more efficient and accurate by the AI's ability to find and use relevant content.
* This article provides an example of how a fictive company in the Amusement Park Ride and Attraction Design industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
