ThrillCoasters Inc. receives numerous support tickets daily from amusement parks worldwide regarding technical issues, maintenance queries, and safety concerns. The company was struggling with managing these tickets efficiently and providing timely responses.
By implementing Deskhero, ThrillCoasters was able to structure their data lists, manage tickets effectively, and use custom fields to categorize issues. This helped them organize their support system and respond to tickets faster.
The advanced AI capabilities of Deskhero were particularly beneficial. By leveraging OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero could generate suggested replies. This significantly reduced the time support staff spent on each ticket and improved response times.
Deskhero's AI also enhanced search results, making it easier for support staff to find relevant information. This was particularly useful when dealing with complex technical issues that required reference to manuals or past tickets.
Overall, Deskhero's AI capabilities have greatly improved ThrillCoasters' customer support efficiency, leading to happier customers and a more productive support team.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. It analyzes this data to understand the context and generate relevant suggested replies.
How does Deskhero enhance search results?
Deskhero uses AI to analyze all available data including previous tickets, knowledge base articles, and uploaded files. It then uses this analysis to provide more relevant search results.
Can Deskhero handle complex technical issues?
Yes, Deskhero's comprehensive search bar and AI-enhanced search results make it easy to find relevant information for complex technical issues.
* This article provides an example of how a fictive company in the Ferris Wheels/Carousels/Roller Coasters industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
