Carousel Creations has a vast knowledge base consisting of design specifications, safety guidelines, maintenance procedures, and more. Managing this data and making it easily accessible to the support team was a challenge.
With Deskhero, Carousel Creations was able to structure their knowledge base, generate articles from Word, PowerPoint, and PDF files, and even scrape data from their website. This made their knowledge base more organized and accessible.
Deskhero's advanced AI capabilities were instrumental in enhancing the usability of the knowledge base. The AI used OpenAI embeddings from the knowledge base articles and other data to provide better search results, making it easier for the support team to find relevant information.
Moreover, the AI could generate suggested replies based on the knowledge base data, reducing the time spent by the support team on each ticket and improving response times.
Thanks to Deskhero, Carousel Creations has been able to leverage their extensive knowledge base to provide better support to their clients.
How does Deskhero help manage a knowledge base?
Deskhero allows you to structure your knowledge base, generate articles from various file types, and scrape data from your website. Its AI capabilities also enhance search results and generate suggested replies based on the knowledge base data.
Can Deskhero generate knowledge base articles from different file types?
Yes, Deskhero can generate knowledge base articles from Word, PowerPoint, and PDF files.
How does Deskhero's AI enhance the usability of a knowledge base?
Deskhero's AI uses OpenAI embeddings from the knowledge base articles and other data to provide better search results and generate suggested replies. This makes it easier for the support team to find relevant information and respond to tickets faster.
* This article provides an example of how a fictive company in the Ferris Wheels/Carousels/Roller Coasters industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
