FerrisWheel Fantasies deals with a wide range of support queries from installation instructions to safety regulations. They needed a system to manage these queries efficiently and provide timely responses.
By implementing Deskhero, FerrisWheel Fantasies was able to create user groups, manage tickets using a Kanban board, and use custom email domains for different types of queries. This helped them streamline their support processes and improve response times.
Deskhero's advanced AI capabilities played a key role in improving the efficiency of their support team. By leveraging OpenAI embeddings from previous tickets and other data, the AI could generate suggested replies, reducing the time spent on each ticket.
The AI also enhanced search results, making it easier for the support team to find relevant information quickly. This was especially useful when dealing with complex queries that required reference to past tickets or detailed installation instructions.
Thanks to Deskhero, FerrisWheel Fantasies has been able to improve their support processes and increase customer satisfaction.
How does Deskhero help streamline support processes?
Deskhero offers features like user groups, ticket management using a Kanban board, and custom email domains to help streamline support processes. Its AI capabilities also generate suggested replies and enhance search results to improve efficiency.
Can Deskhero handle complex support queries?
Yes, Deskhero's comprehensive search bar and AI-enhanced search results make it easy to find relevant information for complex queries.
How does Deskhero's AI improve the efficiency of a support team?
Deskhero's AI uses OpenAI embeddings from previous tickets and other data to generate suggested replies, reducing the time spent on each ticket. It also enhances search results, making it easier to find relevant information quickly.
* This article provides an example of how a fictive company in the Ferris Wheels/Carousels/Roller Coasters industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
