ThrillWorld receives a high volume of customer queries regarding ticket sales, park policies, and event schedules. By utilizing Deskhero's AI capabilities, ThrillWorld can automatically generate suggested replies based on previous tickets, knowledge base articles, and uploaded files like policies or manuals.
Deskhero's AI also enhances the search results by leveraging OpenAI Embeddings from the data. This allows ThrillWorld's customer support team to quickly find relevant information and provide accurate responses to customer queries.
ThrillWorld also uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI can scrape information from their website and other relevant sources, ensuring that the most current information is available for customer support.
With Deskhero, ThrillWorld has seen a significant reduction in response time and an improvement in customer satisfaction. The AI capabilities have also reduced the workload on their customer support team, allowing them to focus on more complex issues.
Overall, Deskhero's advanced AI capabilities have transformed ThrillWorld's customer support process, making it more efficient and effective.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies or manuals to generate suggested replies. This helps to provide quick and accurate responses to customer queries.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by leveraging OpenAI Embeddings from the data. This allows the customer support team to quickly find relevant information and provide accurate responses to customer queries.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature works by extracting information from the website and other relevant sources. This ensures that the most current information is available for customer support.
* This article provides an example of how a fictive company in the Amusement Park Ticket Sales industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
