ThrillWorld receives a high volume of customer inquiries every day. With Deskhero's AI-powered ticket management system, they can efficiently categorize and prioritize these inquiries, ensuring prompt responses.
Deskhero's AI also helps ThrillWorld generate suggested replies based on previous tickets and knowledge base articles. This reduces the time spent on crafting responses, allowing the team to focus on more complex issues.
ThrillWorld has a comprehensive knowledge base, including ride instructions and park policies. With Deskhero's AI, they can convert these documents into knowledge base articles, making it easier for customers to access the information they need.
ThrillWorld also uses Deskhero's website scraping feature to keep their knowledge base current. The AI regularly scans their website for updates and automatically updates the knowledge base, saving the team time and effort.
Lastly, ThrillWorld leverages Deskhero's AI-enhanced search bar to quickly find relevant content. This enables them to provide accurate and timely information to their customers.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to understand the context of each ticket. It then categorizes and prioritizes them, ensuring that urgent matters are addressed promptly.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI uses OpenAI Embeddings from uploaded files like policies, manuals, and presentations to generate knowledge base articles. This makes it easier for customers to find the information they need.
How does Deskhero's AI enhance the search bar?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance search results. This allows for quick and accurate information retrieval.
* This article provides an example of how a fictive company in the Amusement Park industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
