JoyRides Park handles numerous customer queries daily. With Deskhero's AI-powered ticket management system, they can effectively categorize and prioritize these queries, ensuring timely responses.
Deskhero's AI also assists JoyRides Park in generating suggested replies based on previous tickets and knowledge base articles. This not only accelerates response times but also maintains consistency in the information provided to customers.
JoyRides Park has an extensive knowledge base, including safety guidelines and ride instructions. With Deskhero's AI, they can transform these documents into knowledge base articles, simplifying information access for customers.
JoyRides Park uses Deskhero's website scraping feature to keep their knowledge base updated. The AI scans their website for changes and automatically updates the knowledge base, saving the team considerable time.
Finally, JoyRides Park employs Deskhero's AI-enhanced search bar to swiftly find relevant content. This allows them to deliver accurate information to customers promptly.
How does Deskhero's AI manage tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to comprehend the context of each ticket. It then categorizes and prioritizes them, ensuring that urgent issues are addressed promptly.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance the search bar?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance search results. This enables quick and accurate information retrieval.
* This article provides an example of how a fictive company in the Amusement Park industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
