Funland Adventures receives thousands of customer queries daily, ranging from ticket inquiries to ride safety information. With Deskhero's AI capabilities, they can automatically categorize and prioritize these tickets, ensuring that urgent matters are addressed promptly.
The amusement park also uses Deskhero's AI to generate suggested replies based on previous tickets and knowledge base articles. This not only speeds up response times but also ensures consistency in the information provided to customers.
Funland Adventures has a vast knowledge base, including safety manuals and ride instructions. Using Deskhero's AI, they can automatically generate knowledge base articles from these documents, making it easier for customers to find the information they need.
Deskhero's website scraping feature is used by Funland Adventures to keep their knowledge base up-to-date. The AI scans their website for changes and updates the knowledge base accordingly, saving the team valuable time.
Finally, Funland Adventures uses Deskhero's comprehensive search bar, enhanced by AI, to quickly find relevant content. This allows them to provide accurate information to customers in a timely manner.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to understand the context and urgency of each ticket. It then categorizes and prioritizes them accordingly.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance the search bar?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance search results. This makes it easier to find relevant content quickly.
* This article provides an example of how a fictive company in the Amusement Park industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
