ThrillWorld receives thousands of customer inquiries daily, ranging from ticketing issues to queries about park facilities. They implemented Deskhero to manage these tickets efficiently. With the platform's AI capabilities, ThrillWorld is able to automatically categorize and prioritize tickets based on their urgency and topic, significantly reducing response times.
The AI also leverages OpenAI Embeddings to generate suggested replies based on previous tickets and knowledge base articles. This feature has not only improved the accuracy of responses but also freed up time for the support team to focus on more complex customer issues.
Deskhero's AI capabilities extend beyond ticket management. The platform scrapes ThrillWorld's website for updates and feeds this information into the knowledge base. This ensures that the support team always has the most current information at their fingertips.
Deskhero's comprehensive search bar, powered by AI, has also been a game-changer for ThrillWorld. The support team can now quickly find relevant content from across the platform, including tickets, knowledge base articles, and uploaded files.
Finally, ThrillWorld uses Deskhero's REST API to integrate the platform with its existing systems, creating a seamless workflow. The result is a more efficient, effective customer support process that enhances the overall customer experience.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content and context of each ticket. It then categorizes and prioritizes them based on predefined rules set by the company.
How does Deskhero ensure the support team has the most current information?
Deskhero regularly scrapes the company's website for updates and feeds this information into the knowledge base. This ensures that the support team always has the most up-to-date information.
How does Deskhero's comprehensive search bar work?
Deskhero's search bar uses AI to quickly find relevant content from across the platform. It searches through tickets, knowledge base articles, and uploaded files to provide the most relevant results.
* This article provides an example of how a fictive company in the Amusement Parks and Arcades industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
