ArcadeGalaxy's helpdesk was overwhelmed with customer inquiries and internal requests. They turned to Deskhero to manage these requests more effectively. With Deskhero's AI capabilities, ArcadeGalaxy is now able to automatically sort and assign tickets, reducing the workload on the helpdesk team.
The AI also uses OpenAI Embeddings to generate suggested replies based on previous tickets and knowledge base articles. This has improved the speed and accuracy of responses, leading to higher customer satisfaction.
ArcadeGalaxy also uses Deskhero's website scraping feature to keep its knowledge base up-to-date. This ensures that the helpdesk team always has the latest information about the arcades, games, and promotions.
Deskhero's comprehensive search bar, powered by AI, allows the helpdesk team to quickly find relevant information. This has reduced the time spent searching for information and increased the team's productivity.
Finally, ArcadeGalaxy uses Deskhero's REST API to integrate the platform with its other systems. This has streamlined the workflow and made the helpdesk process more efficient.
How does Deskhero's AI sort and assign tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content and context of each ticket. It then sorts and assigns them based on predefined rules set by the company.
How does Deskhero keep its knowledge base up-to-date?
Deskhero uses a website scraping feature to regularly update the knowledge base with the latest information from the company's website.
How does Deskhero's comprehensive search bar improve productivity?
Deskhero's search bar uses AI to quickly find relevant information from across the platform. This reduces the time spent searching for information and increases productivity.
* This article provides an example of how a fictive company in the Amusement Parks and Arcades industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
