ThrillWorld receives a high volume of customer inquiries daily, ranging from ticket bookings to ride safety concerns. Using Deskhero's AI capabilities, they are able to quickly sort and categorize these tickets, ensuring that each query is directed to the right department for immediate attention.
The AI also leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. This allows the AI to generate suggested replies based on past responses, significantly reducing response time and improving customer satisfaction.
Deskhero's AI also enhances the search results in the knowledge base. When customers search for information, the AI uses the embeddings to find the most relevant content, providing accurate and helpful responses.
Additionally, ThrillWorld uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. This ensures that customers always receive the most up-to-date information.
Finally, ThrillWorld uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow for their customer support team.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This reduces the time spent crafting responses, thus improving response time.
How does Deskhero ensure the accuracy of the information provided to customers?
Deskhero uses website scraping to keep the knowledge base updated with the latest information from your website. The AI also uses embeddings to find the most relevant content when customers search for information, ensuring accuracy.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Amusement Parks & Arcades industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
