ArcadeGalaxy receives numerous customer queries daily, from game instructions to booking party rooms. With Deskhero's AI capabilities, these tickets are efficiently sorted and categorized, ensuring that each query is addressed promptly by the right team.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like game manuals and policies. This enables the AI to generate suggested replies based on past responses, significantly reducing the time taken to respond to customers and enhancing their experience.
Deskhero's AI also improves the search results in the knowledge base. When customers search for information, the AI uses the embeddings to find the most relevant content, providing accurate and useful responses.
Moreover, ArcadeGalaxy uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. This ensures that customers always receive the most current information.
Lastly, ArcadeGalaxy uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow for their customer support team.
How does Deskhero's AI improve customer experience?
Deskhero's AI improves customer experience by quickly sorting and categorizing tickets, generating suggested replies based on past responses, and providing accurate and useful search results in the knowledge base.
How does Deskhero keep the knowledge base updated?
Deskhero uses website scraping to keep the knowledge base updated with the latest information from your website.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Amusement Parks & Arcades industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
