Funlandia's customer support team used to struggle with managing the high volume of tickets. However, with Deskhero's AI-powered ticket management system, they have been able to categorize and prioritize tickets effectively, leading to faster resolution times.
The AI capabilities of Deskhero have also been instrumental in enhancing the search results. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI provides more relevant search results, making it easier for the support team to find the information they need.
Funlandia has also benefited from Deskhero's ability to generate knowledge base articles from Word, PowerPoint, and PDF files. This has helped them build a comprehensive knowledge base, reducing the need for repetitive explanations and ensuring consistent responses.
Deskhero's website scraping feature has been particularly useful for Funlandia. It allows them to keep their knowledge base updated with the latest information from their website, ensuring that the support team always has the most current information when responding to customer inquiries.
Finally, the REST API provided by Deskhero has enabled Funlandia to integrate their existing systems with Deskhero, creating a seamless workflow for the support team.
How has Deskhero's AI-powered ticket management system improved Funlandia's customer support?
Deskhero's AI-powered ticket management system categorizes and prioritizes tickets effectively, leading to faster resolution times and improved customer satisfaction.
How does Deskhero's AI enhance search results?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide more relevant search results, making it easier for the support team to find the information they need.
How does Deskhero's website scraping feature benefit Funlandia?
Deskhero's website scraping feature keeps the knowledge base updated with the latest information from Funlandia's website, ensuring that the support team always has the most current information when responding to customer inquiries.
* This article provides an example of how a fictive company in the Amusement Parks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
