ThrillWorld receives thousands of customer inquiries daily, ranging from ticketing issues to general park information. Deskhero's AI capabilities have significantly reduced the response time by suggesting replies based on previous tickets, knowledge base articles, and uploaded files like park policies and manuals.
The AI-powered comprehensive search bar has made it easier for the support team to find relevant information quickly. This has not only improved the team's productivity but also enhanced the customer experience by providing accurate and timely responses.
Deskhero's AI also generates knowledge base articles from Word, PowerPoint, and PDF files. This feature has been particularly useful in creating an extensive knowledge base for the support team, reducing the need for repetitive explanations and ensuring consistent responses.
With the help of Deskhero's website scraping feature, ThrillWorld has been able to keep its knowledge base up-to-date with the latest information from their website. This has further improved the quality of their customer support.
Finally, the REST API provided by Deskhero has allowed ThrillWorld to integrate their existing systems with Deskhero, creating a seamless workflow for the support team.
How has Deskhero's AI capabilities improved ThrillWorld's response time?
Deskhero's AI suggests replies based on previous tickets, knowledge base articles, and uploaded files like park policies and manuals. This has significantly reduced the time taken to respond to customer inquiries.
How does Deskhero's AI-powered search bar enhance the customer experience?
The AI-powered search bar makes it easier for the support team to find relevant information quickly, leading to accurate and timely responses to customer inquiries.
How does Deskhero's website scraping feature improve the quality of customer support?
Deskhero's website scraping feature keeps the knowledge base up-to-date with the latest information from the website, ensuring that the support team always has the most current information when responding to customer inquiries.
* This article provides an example of how a fictive company in the Amusement Parks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
