JoyRide Park receives a high volume of customer inquiries daily. Deskhero's AI capabilities have significantly reduced the response time by suggesting replies based on previous tickets, knowledge base articles, and uploaded files like park policies and manuals.
The AI-powered comprehensive search bar has improved the productivity of the support team by making it easier to find relevant information quickly. This has also enhanced the customer experience by providing accurate and timely responses.
Deskhero's AI also generates knowledge base articles from Word, PowerPoint, and PDF files. This feature has been instrumental in creating an extensive knowledge base for the support team, reducing the need for repetitive explanations and ensuring consistent responses.
With the help of Deskhero's website scraping feature, JoyRide Park has been able to keep its knowledge base up-to-date with the latest information from their website. This has further improved the quality of their customer support.
Finally, the REST API provided by Deskhero has allowed JoyRide Park to integrate their existing systems with Deskhero, creating a seamless workflow for the support team.
How has Deskhero's AI capabilities improved JoyRide Park's response time?
Deskhero's AI suggests replies based on previous tickets, knowledge base articles, and uploaded files like park policies and manuals. This has significantly reduced the time taken to respond to customer inquiries.
How does Deskhero's AI-powered search bar enhance the customer experience at JoyRide Park?
The AI-powered search bar makes it easier for the support team to find relevant information quickly, leading to accurate and timely responses to customer inquiries.
How does Deskhero's website scraping feature improve the quality of customer support at JoyRide Park?
Deskhero's website scraping feature keeps the knowledge base up-to-date with the latest information from the website, ensuring that the support team always has the most current information when responding to customer inquiries.
* This article provides an example of how a fictive company in the Amusement Parks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
