AdventureLand's helpdesk receives numerous requests daily, from inquiries about park attractions to complaints and suggestions. Managing these manually was challenging and inefficient. With Deskhero, they've automated this process, using AI to manage tickets and improve response times.
The AI capabilities of Deskhero also assist in generating suggested replies to helpdesk requests. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, the AI can understand the context of the request and suggest an appropriate response, reducing the workload of the helpdesk team.
AdventureLand has also utilized Deskhero's knowledge base feature, creating a comprehensive database of information about the park and its attractions. This knowledge base is continually updated with new information scraped from the park's website, ensuring that the helpdesk team always has the most current information.
Deskhero's AI-enhanced search bar has been instrumental in helping the helpdesk team find relevant information quickly. Whether they're looking for information in the knowledge base, previous tickets, or uploaded files like policies and manuals, the AI-powered search provides accurate results in seconds.
Overall, Deskhero's AI capabilities have revolutionized AdventureLand's helpdesk services, making them more efficient and effective, and greatly improving the customer experience.
How does Deskhero's AI manage tickets?
Deskhero's AI uses OpenAI Embeddings to understand the context of the ticket. It then manages the ticket based on this understanding, categorizing and prioritizing it based on predefined rules.
How does the AI generate suggested replies?
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to understand the context of the helpdesk request. It then uses this understanding to generate a suggested reply.
How does the AI-enhanced search work?
The AI-enhanced search uses OpenAI Embeddings to understand the context of the search query. It then searches through all available resources, including the knowledge base, previous tickets, and uploaded files, to find the most relevant information.
* This article provides an example of how a fictive company in the Amusement and theme parks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
