FunZone receives a high volume of customer queries daily, from ticket bookings to inquiries about rides and events. Handling these manually was labor-intensive and prone to errors. With Deskhero, they've automated this process, using AI to handle tickets and enhance response times.
The AI capabilities of Deskhero also assist in generating suggested replies to customer queries. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, the AI can comprehend the context of the customer's query and suggest an appropriate response, reducing the workload of the customer service team.
FunZone has also utilized Deskhero's knowledge base feature, creating a comprehensive database of information about the park, its rides, and events. This knowledge base is continually updated with new information scraped from the park's website, ensuring that the customer service team always has the most recent information.
Deskhero's AI-enhanced search bar has been crucial in helping the customer service team find relevant information swiftly. Whether they're looking for information in the knowledge base, previous tickets, or uploaded files like policies and manuals, the AI-powered search provides accurate results in seconds.
Overall, Deskhero's AI capabilities have transformed FunZone's customer service, making it more efficient and effective, and greatly enhancing the customer experience.
How does Deskhero's AI handle tickets?
Deskhero's AI uses OpenAI Embeddings to comprehend the context of the ticket. It then handles the ticket based on this understanding, categorizing and prioritizing it based on predefined rules.
How does the AI generate suggested replies?
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to comprehend the context of the customer's query. It then uses this understanding to generate a suggested reply.
How does the AI-enhanced search work?
The AI-enhanced search uses OpenAI Embeddings to comprehend the context of the search query. It then searches through all available resources, including the knowledge base, previous tickets, and uploaded files, to find the most relevant information.
* This article provides an example of how a fictive company in the Amusement and theme parks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
