SedateMate deals with a wide range of customer queries, from simple appointment requests to complex anaesthetic procedures. With Deskhero, they have been able to manage these tickets effectively and provide accurate responses in a timely manner. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, reducing the time spent on each ticket.
The custom fields feature allows SedateMate to categorize tickets based on various parameters such as urgency, query type, and patient information. This structured data list helps in prioritizing responses and allocating resources efficiently.
Deskhero's AI capabilities also enhance the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. This feature has improved the accuracy of information provided to patients and reduced the time spent searching for relevant data.
SedateMate also uses the website scraping feature to stay updated with the latest anaesthetic practices and research. The AI analyses this data and updates the knowledge base, ensuring the team is always equipped with the most recent and relevant information.
Lastly, the REST API feature has enabled SedateMate to integrate Deskhero with their existing systems seamlessly, creating a unified platform for all customer support activities.
How does Deskhero's AI suggest relevant replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the website scraping feature work?
The website scraping feature allows Deskhero to extract and analyze data from specified websites. This data is then used to update the knowledge base and enhance search results.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows seamless integration with existing systems.
* This article provides an example of how a fictive company in the Anaesthetics services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
